Our Return Policy!

Thanks for shopping in Cardsic! Here’s the scoop on our return policy, so you know exactly what to expect:

Damaged Products

We strive for perfection, but if your order arrives damaged or defective, we're here to make it right. Please reach out to us within 5 business days of delivery so we can assist promptly.

At our core, we're dedicated to delivering top-notch quality. In most cases, we'll provide a full refund or a swift replacement to keep you smiling.

Please note: Damage from misuse, rough handling, or customer modifications isn't covered under this policy.

Returns

Our hassle-free returns window is 15 days from your order date. After that, we're sorry—we can't process refunds.

To qualify for a return, your item must be unused, in its original condition, and packed in the same box it arrived in.

You'll need your receipt or proof of purchase to start the process.

In some cases, we can only issue partial refunds, such as:

• Items not in original condition, damaged, or missing parts (unless it's our mistake).
• Unauthorized returns without prior approval.

Ready to return? Just contact us to get started—it's that simple.

Shipping

Returning your item? You'll cover the return shipping costs, and original order shipping fees are non-refundable.

For orders over €50, we recommend a trackable service or shipping insurance for peace of mind. We can't guarantee receipt of untracked returns, so choose wisely.

Refunds

Once we receive and inspect your return, we'll email you right away to confirm arrival and let you know if your refund is approved.

If approved, expect your refund to hit your original payment method within 7 business days—quick and seamless.

Late or Missing Refunds?

Haven't seen your refund yet? Start by double-checking your bank statement. Then, reach out to your credit card issuer (refunds can take time to post). If needed, contact your bank for any processing delays.

Still no luck? Hit the 'Need Help?' button on our site, and our team will sort it out fast.

Exchanges

We don't currently offer direct exchanges, but we've got you covered: Return your item for a refund (following the guidelines above), then place a fresh order for your preferred alternative. You'll handle the cost of the new purchase and delivery.

Damaged Packaging

If the outer box takes a hit but the product inside is perfect, we typically can't issue a full refund or exchange—it's all about the item itself.

For light cosmetic damage to the packaging that doesn't impact the product, we might sweeten the deal with a partial refund or goodwill discount.

If the packaging matters (like for gifts), we'll do our best to send replacement packaging if it's in stock—instead of a partial refund. This only applies to presentation packaging, not just protective wraps. Keep in mind, we can't promise delivery by a set date, so plan accordingly for time-sensitive surprises.

Contact Us:

Got questions or need help? Reach out to our team at support@cardsic.com or visit our [Contact Us] page.